Privacy Policy — Sajjalashree Home Nursing Services

1. Introduction

Sajjalashree Home Nursing Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website sajjalashreehomenursingservices.com or submit any forms on it.

This policy applies to:

Job/career applicants submitting the employment application form
Clients and families making general enquiries
Visitors requesting product information or callback

By using our website and submitting your information, you agree to this Privacy Policy. If you do not agree, please do not submit your personal details.

2. What Data We Collect

Form / Source	Data Collected	Sensitive?
Career Application	Full name, email, phone, years of experience, message, Aadhaar card (image), passport photo, nursing certificate	Yes — Aadhaar is sensitive personal data
General Enquiry	Name, email, phone number	No
Product Enquiry	Name, phone number, product name	No
Callback Request	Name, phone number, preferred time	No
Website Usage	Browser type, pages visited (no cookies currently used)	No

3. Why We Collect Your Information

We collect your information only for legitimate business purposes:

Career Applications: To assess your suitability for nursing roles, verify your qualifications, and contact you about your application status
General Enquiries: To respond to your questions about our home nursing services
Product Enquiries: To provide information about nursing equipment and products
Callback Requests: To call you back at your preferred time to discuss our services
Identity Verification: To ensure all staff deployed to client homes are verified, genuine individuals — protecting both clients and employees

4. Aadhaar Card & Photo — Special Policy

Why we collect Aadhaar and photos: Our nurses and caregivers work inside clients' private homes. To protect our clients' safety and security, we require identity verification documents from all applicants. In the unfortunate event that any employee engages in theft, misconduct, or harm at a client's home, this information helps us cooperate with law enforcement to identify and locate the person.

We handle Aadhaar data with the highest level of care:

Aadhaar images are stored securely on Cloudinary (encrypted cloud storage) — not on our public website server
Aadhaar data and passport photo are accessible only to verified admin users of our organisation and are shared with clients who engage our caregiving services — solely to verify the identity of the caregiver assigned to their home, for their safety and the caregiver's protection. They are never shared beyond this purpose.
We do not use Aadhaar for any authentication, biometric verification, or financial transactions
We do not share Aadhaar data with any third party except law enforcement with a valid legal order
We comply with the Aadhaar Act, 2016 and UIDAI guidelines regarding use of Aadhaar
We do not store the full 12-digit Aadhaar number in our database — only the document image for visual verification

By submitting your Aadhaar card image, you provide explicit, informed consent for us to store and use it for identity verification purposes as described above.

5. How We Store Your Data

Text data (name, email, phone, experience) — stored in a secure MySQL database on Hostinger's servers located in data centres compliant with international security standards
File uploads (Aadhaar, photo, certificate) — stored on Cloudinary, a secure cloud storage platform with AES-256 encryption
Admin access — protected by bcrypt-hashed passwords and JWT authentication tokens. No plain text passwords stored anywhere
Data transmission — all data between your browser and our server is encrypted using HTTPS/TLS (SSL certificate installed)

6. Data Sharing & Third Parties

We do not sell your personal data. We do not rent, trade, or share your personal information with advertisers or marketing companies.

We share data only in these limited situations:

Law enforcement: If we receive a valid legal order, court order, or police request, we may share relevant data with authorities to assist in an investigation — particularly in cases of theft, fraud, or harm to clients
Service providers: Cloudinary (file storage) and Hostinger (web hosting) have access to data as part of their technical service only — governed by their own privacy policies
Internal staff & clients: Authorised admin users of Sajjalashree Home Nursing Services can access submitted data. Your Aadhaar card image and passport photo may be shared with clients who engage our caregiving services, solely for identity verification of the caregiver entering their home — never for any other purpose.

7. Your Rights

Under Indian data protection principles and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Ask us to correct inaccurate or incomplete information
Right to Erasure: Request deletion of your data (subject to our legal retention obligations)
Right to Withdraw Consent: You may withdraw consent at any time — however, this may affect your job application
Right to Grievance: File a complaint with our grievance officer (contact details below)

To exercise any right, email us at sajjalashreehomenursingservices@gmail.com with subject line "Data Rights Request". We will respond within 30 days.

8. Security Measures

We implement multiple layers of security to protect your data:

HTTPS encryption for all data transmission
Rate limiting — maximum 100 requests per 15 minutes per IP address to prevent attacks
JWT-based admin authentication with token expiry
bcrypt password hashing (no plain text passwords stored)
Access to sensitive files (Aadhaar, photos) only through authenticated admin routes
Sensitive backend configuration files are never exposed publicly

Despite these measures, no system is 100% secure. In the event of a data breach affecting your sensitive information, we will notify you and relevant authorities as required by law.

9. Data Retention

Data Type	Retention Period	Reason
Rejected job applications	6 months after rejection	Re-consideration and legal compliance
Active employee records	Duration of employment + 2 years	Legal and operational requirement
Enquiry and callback data	12 months	Customer service follow-up
Aadhaar & photo files	Same as application retention	Identity verification and safety

10. Contact Us & Grievance Officer

For any privacy concerns, data requests, or complaints:

Organisation: Sajjalashree Home Nursing Services
Email: sajjalashreehomenursingservices@gmail.com
Website: sajjalashreehomenursingservices.com
Response Time: Within 30 working days

This Privacy Policy was last updated on April 18, 2026. We reserve the right to update this policy. Changes will be posted on this page with an updated date.